Episode 58: A complaint

Tim:	How can I help you sir?
Customer:	It’s about this watch.
Tim:	What seems to be the problem?
Customer:	The alarm doesn’t work and the strap leaves a green mark on my wrist when I take it off.
Tim:	Have you worn the watch in the shower perhaps sir?
Customer:	No and I only bought it two weeks ago. It’s still under guarantee but I must say, for the amount of money I paid for it, I’m very disappointed.
Tim:	I’m so sorry you’ve been inconvenienced. Would you like a refund?
Customer:	No, I’d rather have the watch replaced please.
Tim:	Right, well, I’ll just take down your purchasing details and we’ll get this watch changed for you in no time at all.